PURPOSE OF THE POSITION
To be a credible asbestos expert and pleasant individual working to raise industry standards; ensuring even your lowest standards are still higher than most others.
To always work with the business vision in mind to achieve our company goals and your personal/professional goals.
Work as part of a team delivering excellent service levels to our clients which leaves them feeling glad to have us on their side solving their asbestos problems, and in turn, returning a profitable, fulfilling
and rewarding business for you, the team and the company.
Scope of role:
A credible consultant advising our clients on legislative and best practice matters. Delivering the core services of carrying out all types of surveys in all sectors; and also air sampling, fibre counting and 4-
stage clearance work. To seek to always improve skills and increase levels of responsibility. Reporting to the Managing Director overall but more so, on a day-to-day basis, reporting to the Regional Manager and other Directors when required.
Job brief:
As an excellent dual role Consultant, you must possess a sound, if not excellent level of technical competence. You must also be client focussed in problem solving and providing a positive memorable experience. You should aim to be the best you can be whilst always seeking to learn and improve. You will act with professionalism, respect and courtesy to others. You should have excellent organisational and communication skills.
The goal is to create an attractive business where people choose to show up and clients choose to use. You are the best marketing & sales tool we have; your attitude and skills will help promote and expand the company’s commercial activity that will generate repeat revenues and referrals which leads to sustainable profitable growth every year.
Job Responsibilities Main Activities but not restricted to:
- Surveying: all surveys types in all sectors (Management, Refurb, Demo, Re-inspections) in domestic, commercial and industrial sites
- Analyst duties: air sampling, fibre counting & 4-stage clearance.
- Project Management duties: check enclosure/work areas set up, witness smoke tests, carry out backgrounds, leaks, personals, clearance & reassurances. Liaise with the removal contractor and ensure jobs are delivered smoothly and on time. Be able to trouble shoot any problems.
Job Description_Dual Role Consultant
- Understand the requirements of existing clients to ensure their needs are being met
- Always act to retain clients and enrich relationships with your colleagues and clients
- Work in partnership with all the team, with the same shared business goals
- Production and technical review/authorisation of reports
- Compile and produce effective quotes/proposals for existing clients and new clients
- Attend site meetings for quote purposes; with the ultimate aim to deal with initial queries, quotations and conception of live projects
- Attend project related set-up and progress meetings
- Provide communications with clients offering advice and guidance on technical matters
- Work in compliance with the QMS, ensuring all kit checks and monthly QC’s are up to date
- Training & auditing of new & existing staff
- Ensure you obtain a briefing from the Project Manager so that you know exactly what is expected of you for every job. If in doubt, communicate. We do not work blindly.
- Liaise with clients for project related matters
- Own all your reports and ensure they are reviewed and issued swiftly or to meet any agreed deadlines and invoice works on completion
- Only undertake site inspections for which authorised for
- Work with your career goals in mind.
- Remember that praise and recognition are earned; as is critique.
Other Requirements
- Must have relevant Proficiency Module qualifications in the technical work and authorised to perform (CCP or either of P401-P404; or RSPH equivalents) and must be competent and experienced in all duties
- Ensuring that inspection and testing activities are carried out in accordance with the requirements of ISO 17020 and ISO 17025
- Educated to degree level ideal but not mandatory
- Impressive, demonstrable track record and skills/experience gained within a similar position(s), at a similar level
- Strong leadership skills and experience ideal but not mandatory
- Credible and confident communicator (written and verbal) at all levels
- Good IT skills e.g. Microsoft Office (Word, Excel, PowerPoint and Outlook)
- First class presentation skills, ideal but not mandatory
- Be able to respond confidently and competently to technical queries and questions; the ultimate aim being to deliver an Asbestos Awareness training session.
- The ability to build strong external relationships to enhance and strengthen the company’s profile
- Passionate about achieving & maintaining high levels of excellence
- Highly energised and motivated with a high level of commitment
- Work with focus and discipline
- Commercially astute and customer focused
- Ability to work collaboratively with others to provide a high-quality service
- A strong analytical and problem-solving ability
- Excellent project management skills
- Be able to sell on ‘experience’, never on price
- Turn customers into raving lunatic fans of ours
- Make our clients believe they can’t live without us
- WOW our clients at every touchpoint
- Always start with a Warm Welcome, then solve a problem in a memorable way, deliver an amazing experience, then bid them a Fond Farewell
- Have a hands-on approach, with a positive ‘can-do’ attitude
- Bring any problems to the surface and help solve them
- Ability to prioritise, demonstrating first class organisational skills and time management skills; simply ‘do the right job at the right time’.
- Excellent attention to detail, with the ability to work accurately and productively in a busy and demanding environment
- Self-motivated, with the ability to work proactively and make decisions using your own initiative
- Committed to consistent learning and development
- Be reliable and trustworthy
- Seek facts, data and clarity, not fantasy, drama and confusion
- Be always aware that your success is based on what you do every day and lots of patience; if you’re ever not truly happy with your results, then you change what you do or how you do it each day
- Always be mindful of your Personal Responsibility; this is your ABILITY to RESPOND, to put it simply, Be Calm, Be Kind and Be Respectful towards others, not reacting with heightened emotions because heightened emotions = lowered intelligence.
Our Values
Demonstrating our five values each day will ensure your success and ultimately the business success.
OMEGA Values A TO E Definition
A = Accuracy
We work with personal pride, professionalism, attention to detail and with habitual standards of excellence.
B = Belonging
We are a team, a company of people who believe in what we’re creating. We are a family who each play a vital part and together we are stronger than our individual parts. We look out and care for each other.
C = Communication
We talk, we listen, we pursue understanding, clarity and direction. We do not gossip, or create drama, or react with heightened emotions or allow feelings to fester. We understand that “speaking the unspoken” brings resolution.
D = Development
We always improve and drive change through the development of our selves, our processes and our results. We understand innovation and evolution are natural. We understand that change is constant and keeps us moving forward in our business and career.
E = Experience
We create & deliver a positive memorable experience for everyone at every touchpoint; for ourselves, our clients, our suppliers and our community.
Key Performance Indicators
Job Accountabilities Measures
- PRIORITIES / KPI’s
- Prepared for each job and fully informed on scope Daily
- Deliver technical excellence at all times Daily
- Learn from any mistakes and never repeat As Required
- All data capture is complete & accurate Daily
- Deal with any data entry issues promptly to ensure reports not delayed As Required
- Communicate any problems to the PM with a solution offered or alreadycompleted As Required
- All reports are promptly reviewed and client deadlines met Daily / Weekly
- All Monthly QC’s are on time and accurate Monthly
- All External QC schemes are on time and accurate Quarterly
- Training Records updated monthly as a minimum Monthly
- Equipment / RPE Records updated monthly Monthly
- Achieve a minimum of 80% in all in-house test papers/exams As Required
- Punctual for all appointments [any problems communicated swiftly to the client / site] Daily
- Credit Card receipts all present and uploaded onto DEXT on time Monthly
- Timesheet completed and on time Monthly
- Vehicle clean inside & out, roadworthy, serviced and driven well Daily / Annually / As Required
- Pass all Technical Audits with zero or minimal (and only minor) NCRs Quarterly / As Required
- Pass all 5% Re-survey audits and 4SC audits Quarterly / As Required
